Always-Live Help Desk Support - (877) 682-0080

P3Logic's Always-Live Help Desk service is a rapid-response technical support center that can be contacted via phone or email.

Phone Support

P3Logic provides clients access to phone support with a telephone number for submission of all critical requests for support and/or technical assistance.

Call Toll Free - (877) 682-0080

An assigned on-call support technician will answer the call. Occasionally the on-call technician may be working in an area where cell phone reception is unavailable and you may need to leave a message.

When leaving a message, please include the following information:

• Your Name and Company Name
• Callback Number
• Brief Problem Description and Severity (See problem severity classification.)

Our automated messaging system will automatically alert the next available on-call technician and you will receive a callback within our contracted targeted response time. (See targeted response times.)

Email Support

P3Logic provides clients access to email support with an email address for submission of all non-critical requests for support and/or technical assistance.

This email address is being protected from spambots. You need JavaScript enabled to view it.

When leaving an email, please include the following information:

• Company Name
• Brief Problem Description and Severity, or Question. (See Problem Severity Classifications.)

Our automated messaging system will automatically alert the helpdesk support team about your email and you will receive an email within your contracted targeted response time. (See Targeted Response Times.)

Problem Severity Classifications